
I felt my ire rise when I read this article on CNN about how patients are giving their doctors headaches. Apparently, this video entitled “The Patient Who Knows Too Much”, which is part of a training program aimed at doctors to help them deal with “difficult patients,” has caused quite a stir.
Elizabeth Cohen, my friend and Senior Medical Correspondent at CNN writes about a fictitious patient named "Will," who is represented by a nerdy looking avatar holding a laptop computer, peppering his doctor with questions and information he has learned online about his disease. She writes:
In the presentation, three doctors comment on the challenges Will poses.
"They consider themselves an expert yet often their true medical knowledge is quite limited," says Dr. Joseph Scherger, vice president for primary care at Eisenhower Medical Center in Rancho Mirage, California, who says patients like Will are "indiscriminate" about the material they read online.
"Patients who present their expertise as telling you how to practice medicine are implicitly discounting your expertise," adds Leonard Haas, a psychologist at University of Utah School of Medicine.
"Sometimes these patients are very overweight. They're out of shape," Scherger adds. "They're on the Internet all the time."
When I read this, my blood started to boil and I had to do a little loving kindness meditation aimed at doctors to calm myself down. So I’m about to rant, but hopefully I’ll be more loving than I would have been a few minutes ago.
You’ve been properly warned.
Even the title of that video is condescending - the patient who knows too much. After all, how can an empowered patient know too much?
As a physician, I know EXACTLY what kind of patient these doctors are talking about. They show up with ten pages of info they’ve downloaded off the internet, and some of it is from sites of questionable repute, often bordering on, or flat out stepping plainly into, propaganda.
When you’ve got ten minutes with the patient, as the physician, you may feel frustrated having to read, interpret, and explain what they’ve downloaded, especially if it goes against the treatment plan you’ve carefully crafted.
I’m sorry. No offense, docs. But this is our JOB. We are teachers, healers, educators. It is our JOB to help our patients navigate their medical decisions with compassion, patience, and an open mind.
Our patients know their bodies better than we will ever know. We may have gone to school for a decade to learn about the human body, but we do not live in the body of our patients. Only they have the power to tap into their intuition and know what is best for them. And we are thwarting the process if we get in the way of that self-healing process.
When you are sick - especially when you are sick with a rare disease - you may wind up knowing more about your illness than your doctor does. And more power to ya! It’s your body after all. Your doctor may not have time to go to the library and pull every article ever published about your rare condition, but you may be able to do that, and the internet makes it easier than ever to do so.
This is part of what I do in my medical practice. I work one-on-one with patients in extended sessions helping them navigate the scientific literature, answering their questions about what they’ve read on the internet, doing my own research and translating it into plain language for them in order to help them make the best decisions possible, advocating on their behalf and calling their own physician, if necessary, listening to their intuitive hunches, and empowering them to learn the tools necessary to heal themselves.
This service is desperately needed because so many doctors are dismissive of an empowered patient who wants to fully understand her health condition so she can make the best choice possible for herself.
Take my patient - we’ll call her Eloise - who found out she carried the breast cancer gene (BRCA). The presence of this gene means she has a very high lifetime risk of developing breast cancer or ovarian cancer, so her doctor recommended that she have her breasts, ovaries, and uterus all hacked out.
She was like “Not so fast, buster.”
So we spent hours in sessions together, reviewing the medical literature, reviewing the alternatives, playing every possible scenario out to its best and worst possible outcome, tapping into Eloise’s intuitive wisdom about what was right for her, freeing her from the temptation to agree with her doctor, just so she could please him, and empowering her own self-healing mechanisms.
Eloise is very conservative, with a very low risk threshold, so she got very clear from our sessions that she wanted to do everything possible to minimize her risk. She didn’t want to spend the rest of her life worrying about getting cancer, so she decided to get her breasts and ovaries removed, but after we reviewed the medical literature together, she chose to keep her uterus, even though her doctor recommended otherwise.
Some doctors might label Eloise as one of those “difficult patients,” who got a second opinion, did her research, and made a choice that differed from what her doctor recommended.
But for me, Eloise is my ideal patient. She abides by the kind of doctor-patient agreement I wrote about here. She’s educated, empowered, and accepting responsibility for her own health, rather than handing her power over to someone else and saying, “Fix me.”
Doctors, who get annoyed by patients who ask questions, second guess them, read stuff on the internet, and make their own decisions based on their own gut instinct, need to get off their high horses and get over themselves.
In Pink Medicine, all patients will be like Eloise, and health care providers will cherish these kinds of patients who take an active interest in their own health care.
I’m here to lead the way into a vision of the future I see coming closer ever day. I’m going to be writing a series of posts about Pink Medicine, so make sure you’re on my newsletter list to keep up to join the movement and stay in the loop.
Do you believe it’s good to be an educated patient? Are you gutsy enough to second guess your doctor when your gut tells you to make a different choice? Do you print stuff off the internet and bring it in with you? Do you question your doctor and make sure you understand and feel comfortable and agree with the treatment plan?
Tell me what you think!
Cheering for educated patients,
Lissa Rankin, MD
Lissa Rankin, MD: Founder of OwningPink.com, motivational speaker, and author of What’s Up Down There? Questions You’d Only Ask Your Gynecologist If She Was Your Best Friend and Encaustic Art: The Complete Guide To Creating Fine Art With Wax.
When you comment on an Owning Pink blog post, we invite you to be authentic and loving, to say what you feel, to hold sacred space so others feel heard, and to refrain from using hurtful or offensive language. Differing opinions are welcomed, but if you cannot express yourself in a respectful, caring manner, your comments will be deleted by the Owning Pink staff.
Comments
So grateful to hear this from a doctor
By beebee (not verified) on Thursday, 08/04/2011 at 4:43 PMI freeze when I'm in the doctor's office. The first, (sometimes I get to the second) time they tell me what I know to be true (as proven by evidence) is wrong, deny it's existence, I shut down. They refuse to help me figure out what happened to my body, even though is really messed up. I WANT to KNOW what I'm in for now that so much damage has been done to my body, and I'd like to feel as well as I did before I trusted condescending doctors who refused me better options (for lack of health insurance) even though I was willing to pay cash.
Thankfully, this site exists. It's a beacon of hope and helps me compose myself after I've been shot down and I still feel like I've been bullied and run over. Thank you, thank you, thank you.
Sometimes I feel like I should just go to medical school myself so that I can take care of my own health--but that's supposed to be what doctors are for. I admire what you're doing Lissa Rankin. Thank you.
e-patients
By Lissa Rankin on Tuesday, 07/26/2011 at 8:34 AMGreat posts Joe! Thanks so much for sharing.
And as I suggested here:
http://www.owningpink.com/blogs/owning-pink/the-doctor-patient-relations...
I'm all for participatory medicine. It's the only way to go...
Thanks for rallying for the cause!
Warm hugs
Lissa
E-Patients and Participatory Medicine
By Joe McCarthy (not verified) on Tuesday, 07/26/2011 at 8:12 AMThanks for sharing an inspiring post on your work with and support of e-patients (engaged, empowered, equipped and expert in their own medical care). Your willingness to schedule extended sessions is an essential and often overlooked ingredient in the e-patient ecosystem.
I wanted to share two additional resources that may be of interest and use to e-patients and the healthcare professionals who work with them:
The Multidimensional Role of Social Media in Healthcare is a short article co-authored by several different healthcare stakeholders - an e-patient, the wife of an e-patient, a pediatrician and a hospital administrator - on the ways that they are using social media to empower, educate and advocate for a more participatory approach to healthcare.
e-patients.net is the blog associated with the Society for Participatory Medicine, "a movement in which networked patients shift from being mere passengers to responsible drivers of their health, and in which providers encourage and value them as full partners."
it IS our job, Dr. Attai
By Lissa Rankin on Tuesday, 07/12/2011 at 5:47 AMSo glad to have another doc/difficult patient on board. WOOT!
It IS Our Job!!
By DrAttai (not verified) on Monday, 07/11/2011 at 6:33 PMThank you for this post - as physicians, it IS our job to handle all types of patient requests. We are the ones they look to in order to make sense of all of the internet research and conflicting opinions. If we can't or won't help, who will? By the way, I was considered a "difficult patient" at one time, until I kept searching and found the group of doctors that I now trust with my life.
FAB Post!
By The Glamorganic Goddess (not verified) on Monday, 07/11/2011 at 5:12 PMAs a 33 year old Breast Cancer Survivor who has decided NOT to take Tamoxifen, doing everything as naturally as possible- I just want to say THANK YOU for posting something like this! It's really hard to be your own advocate sometimes! Someone once said that doctors are trained and paid to treat- not trained and paid for prevention! How sad. It can be so confusing in Cancer-Land... people profit off it so much that you never know what the truth really is! If it's not about the standard of care, they don't want to hear it. I wish all my doctors were like Girlfriend MD! xo <3
Thank you all
By Lissa Rankin on Monday, 07/11/2011 at 3:31 PMI continue to be delighted to hear from those of you who are already OWNING your rights as patient and demanding what you know your body needs. To the others, I continue to encourage you to step courageously into your own power, listen to your intuition, educate yourself about your own illness, and then insist on what you know is true for yourself.
Thank you all for the validation too. When you live in your own little bubble, it's easy to feel discouraged and lonely, but you all are reminding me that my tribe is all around me. Bless you for that...
Thank you, Girlfriend MD!
By Kathi (not verified) on Monday, 07/11/2011 at 2:52 PMI've had breast cancer and I'm a physical therapist. One of the good things about being a PT is that it's impossible for patients to progress with rehab unless they OWN their plan of care. So, whether I like it or not -- but I do like it -- I must provide all the info someone needs for informed consent, or I may as well pack up and go home.
It stinks that doctors end up having ten minutes to spend with patients, especially those who are dealing with some new and life-threatening diagnosis. You cannot possibly provide an opportunity for a patient to make informed consent about big decisions -- for cancer treatment, for example -- in ten minutes. I won't even get into what my experience as a cancer patient was like. Suffice it to say that it's what caused me to start a blog and try to educate others about what informed consent really means, among other things.
Bravo to you for making the time to help patients deal with the important stuff adequately and effectively. Informed patients improve our treatment outcomes as clinicians. Informed patients who are respected by their doctors send them other patients who are more likely to be compliant and eager to get better. I wish all doctors felt the same way you do.
You Go Girl
By Connie McKnight (not verified) on Monday, 07/11/2011 at 2:08 PMYou won me over in your first sentence "I felt my ire rise when I read this article on CNN about how patients are giving their doctors headaches." I have fibromyalgia and I had to get empowered and learn about the illness in order to get well.
My doctor wanted me to take drugs to mask the pain and needed to understand the cause so I could do what was needed to get rid of the pain. We butted heads and I won.It took hundreds of hours of research and hundreds of dollars, but the outcome was worth every single minute and dollar. I wish I had met a doctor with your attitude; it might not have taken so long.
I learned a lot through the whole process and one of the things I learned was that I am in charge of my own body.
Connie
When Docs Get Annoyed at Empowered Patients
By Jackie Fox (not verified) on Monday, 07/11/2011 at 9:52 AMWhat an awesome post. I hope a lot of doctors see it. I was lucky enough to have four wonderful doctors treat me as a partner as they guided me through breast cancer treatment. I did have an initial oncology consult who seemed to forget there was a person attached to the breast. I voted with my feet pretty quickly on that one. The good thing about that consultation was it made me appreciate my other doctors that much more. Here's to my wonderful docs--and to you!!!
Thank you!
OMG Angi
By Lissa Rankin on Monday, 07/11/2011 at 8:39 AMThank GOD your daughter had you to save her life.
Yes, you're right. We know our bodies (and the bodies of our children) better than any doctor. So yes, as doctors, we have something to offer (we can take out that colon when that's what has to happen), but never let anything we say silence your own intuition.
Love to you and your babe
Lissa
She couldn't speak for herself
By Angi (not verified) on Monday, 07/11/2011 at 8:36 AMMy daughter spent her 1st 7 months in horrible pain because she couldn't have a bowel movement. She would scream in pain until she passed out from exhaustion. Her doctor said it was colic or constipation. Give her more enemas/suppositories is what I was told. Multiple times a week I took her, screaming in pain, to his office and told him there was something wrong, it's not colic--and very often I was armed with printed pages of information I found on the internet. I'm VERY SURE he hated me by month 7.
Basically, to SHUT ME UP, he sent her for tests at a specialist. She was diagnosed with Hirschsprungs Disease- one week later, she was in surgery having 10 inches of her colon removed and her rectum completely reconstructed. Untreated HD can result in death.
Was I embarrassed to question his expertise? Sometimes, yes. Did I come to hate walking in the door and the looks I got from his staff? yes. Am I glad that I was a little pushy and now my daughter is healthy and not in excruciating pain anymore? ABSOLUTELY! She couldn't speak for herself- so as her mother, that's my job.
I will never be afraid to question my doctor again. In every other circumstance, I respect my doctor's knowledge, but he is only human.
Thank you for this post, I am "the difficult patient"
By BreastCancerRollerCoasterRide (not verified) on Monday, 07/11/2011 at 8:26 AMSo refreshing to hear the words I have been longing for!! That we may be informed about our illness more than our doctor, and that doctors should show patients compassion and one on one care specific to our needs. Those quotes from "how to deal with patients who know too much' made me sick. Because of those things I generally have a label attached to me! Thank you for the post!
Empowerment saved me
By Chandra (not verified) on Monday, 07/11/2011 at 7:52 AMI'm a writer/researcher for a living, so good thing I read Dr. Susan Love's Breast Book after my January 2011 diagnosis of DCIS (ductal carcinoma in situ). Upon a mastectomy in March, the diagnosis became DCIS with invasive DC. My oncologist was going to send me off to chemo, with nary a chance for me to question her about her stat that I had a 44% chance of recurrence. (It was a TERRIBLE appointment. She never even asked if I had questions. I had to chase her down the hall once I realized the appointment was actually over.)
I remembered reading about a genotyping assay for my precise cancer profile in Dr. Love's book. I demanded (to the nurse coordinator) that the test be run. It was paid for by my insurance company. My Oncotype DX recurrence score was a measly 4 (very, very good); a top doc in St. Louis agreed that there was absolutely no point to chemo.
Needless to say, I have a new oncologist. And an unshakable awareness that I simply HAVE to be my own researcher/advocate. You are leaving too much to chance otherwise. In point of fact, I have always shopped around for doctors. I pose questions (such as "I prefer always to try lifestyle modifications before medication...how does that jibe with your philosophy?") and then move on to another doctor based on the response.
Thanks for letting me get this off my Uniboober chest!
You all just made my day
By Lissa Rankin on Monday, 07/11/2011 at 7:37 AMDr. Cynthia, I'm just delighted to see you back here and hear your awesome voice!
And those of you who are educating yourselves and becoming exceptional patients are doing SO MUCH GOOD for yourself and your health.
Keep it up!
xoxo
Proud to be an empowered patient
By Ereshkigal (not verified) on Monday, 07/11/2011 at 7:29 AMLissa,
Thank you for this post (and other on New Medicine). I've been dealing with a chronic condition for 30 years and know more about it than any of my primary care docs have known, which is particularly important when your insurance drags its feet in approving visits with a specialist. It has taught me to be pro-active and speak up with all my medical issues. I recently developed psoriatic arthritis and the podiatrist I saw a year ago said that the first course of treatment for someone as young as I was to surgically fuse all the joints in my toes so the arthritis would have nothing to attack.
Seriously? Before trying anything else, you want to cut every toe open and fuse my joints? He didn't even want to talk about any other options and he didn't appreciate my input at all. Needless to say, I don't see him any longer.
Keep on banging that drum, sister. We've been trained to give away our power to the people in the white lab coats, so some folks need that sense of permission to speak on their own behalf.
THANK YOU!
By Maddy Vertenten (not verified) on Monday, 07/11/2011 at 7:26 AMAmen Sistah! Sadly, many docs these days are caught in a time trap, where even IF (and that's a big if) they wanted to work with their empowered patients, the corporations they work for (yup, I said corporations - not practices) don't allow the time. The economics of healthcare (makes me mad to even put those two words together) have seriously hampered the possibility of genuine caring from our physicians. It's rare enough to find doctors who have chosen the profession out of a desire to serve humanity - now those rare folks must be truly courageous because if they're going to practice medicine according to those values they'll likely be operating outside the system - and the system throws a lot of legal curveballs.
I for one - now SEEK these kinds of doctors, and it seems they often don't take insurance (they're operating outside the system). I've made my peace with that and have found that it's far preferable! I have a doctor and nurse practitioner who take their time with me, listen to what my intuitive hunches are, present me with options and often point me in the direction of research - not to substantiate their plan, but to truly inform me and help me make the best decisions for me. This creates a rare doctor/patient quality: MUTUAL RESPECT.
Lissa, you are a rare and courageous gem, and I'm so thankful that you hang it all out there. And to your readers I say trust your gut! Fire your doctor if they don't listen to you! Dr. Northrup said last year on the Dr. Oz show that the future of healthcare depends on the empowered female patient. Let's make it so!
Lotsa love, Maddy
Hell To The Yes
By CancerCultureChronicles (not verified) on Monday, 07/11/2011 at 6:52 AMI've been dealing with breast cancer for quite some time. The longer I go, the less patient I become with doctors who don't want to allow me to talk, or who fob off my questions. Last time that happened, it was with a radiation oncologist, who was proposing a treatment that posed some risk to losing function of my arm. He said it like it was nothing. Nothing! Now between you and I, I quite like having the use of both arms, even if limited capacity, but I was very quick to let this doctor know that this risk was something that I needed to really consider as well as the timing of such treatment. After I interrupted his monologue, and he got the fact that I might know what I'm talking about when it comes to my own body AND treatment, he then started talking to me like I was a human being, and in fact we had quite a good conversation in the end. The point of all this is, that I demand to be treated like a human being, not a symptom. not a disease, not a case file, a human being. I accept nothing less in my medical care now.
Patients who 'grab their diagnosis by the horns'
By Cynthia Bailey MD, Dermatologist (not verified) on Monday, 07/11/2011 at 6:51 AMI love when my patient do their homework and come in prepared, with tons of questions. We get to pick things up from there and the discussion is so much more interesting. My role is to help them fill in the gaps if I see any, add the perspective of my experience and help them figure out what they want to do. Plus, I love seeing what they've found on the web, it's fascinating. Even better when they bring in a good friend or partner to be their 'active listener' and to help them sort through the stuff we talked about. These aren't 'difficult' patients, they're fun, rich, rewarding patients who are asking me to channel my inner science geek and empath all in one visit. Much more fun than knee-jerk, doctor-god medicine!
I think it's vital to be an
By Marie-Paule Graham (not verified) on Monday, 07/11/2011 at 6:47 AMI think it's vital to be an educated patient. I used to live in Britain where, despite there being a National Health Service, if you didn't know something about what condition you might be carrying, it was likely that you'd be fobbed off with "Oh, it's nothing to worry about", or "Just take this and you'll be fine". Indeed, I was fobbed off for years with a skin condition that's only being treated now that I've emigrated to another country. Worse still, my late Uncle was diagnosed with a cancer and placed all his faith in the doctors who were treating him between their extended holidays. The lack of continuity and conflicting information left him a totally disenfranchised from the possibility of recovering. The lesson is always question what you're being told - even for the sake of confirmation - and make them do their jobs.
You go Ade
By Lissa Rankin on Monday, 07/11/2011 at 6:19 AMThat's how it should be love! Thank you for standing for yourself (nobody else will ever stand for you like you will). I'm so proud of you!
Everyone one has an opinion...and they can shove theres...
By Ade (not verified) on Monday, 07/11/2011 at 6:15 AMOh, heck, yes. I am Eloise. I am exactly like that, especially when it comes to invasive procedures and prescriptions. I read and re-read. I study every bit and part of my results and medical records and, sometimes, I question my doctor. I find that at times it bugs them that I go for second opinions. I just don’t care. It’s my body. Period. Tough it. You don’t own me and you don’t have a right to tell me what to do. I choose here. I’m the one who has to live with the symptoms. I am tired of feeling obligated to or beneath my doctors. I put my trust in them when my they can express trust in me. I am all for what you’re doing Lissa. I have placed everything of myself in the hands of another person for years. That’s not happening anymore.